Maintenance & Support
Software is a living system that requires continuous maintenance to run smoothly. We offer proactive support plans that keep your systems secure, updated, and fast. Our team monitors your server health 24/7, applies necessary security patches, refactors database queries to optimize costs, updates outdated package dependencies, fixes bugs, and acts as your on-call engineering team. We manage and support systems built using Go (Golang), Python, Node.js, Express.js, NestJS, and FastAPI, maintaining secure integration layers for RESTful and GraphQL APIs. Every agreement guarantees system stability, uptime optimization, and regular backups. To demonstrate our commitment, we include 2 weeks of complimentary post-agreement setup support, ensuring all monitoring dashboards, deployment scripts, and access privileges are working perfectly.
Key Features & Benefits
Technologies We Leverage
Frequently Asked Questions
Have questions about our maintenance & support service? Find answers to commonly asked questions below.
What is included in your software support agreements?
We provide 24/7 server monitoring, security patching, third-party package updates, database query tuning, and a dedicated ticket queue for quick bug fixes.
How do you monitor server and application health?
We integrate monitoring tools like Sentry and Datadog to check system logs, track error rates, and alert our team immediately.
How do you handle package and library updates?
We review packages regularly, test updates on staging environments, and apply changes safely to prevent runtime issues.
What is your response time SLA for critical bugs?
Our SLA guarantees a response within 2 hours for critical server downtime issues, and 24 hours for minor application bugs.
How do you configure database backup schedules?
We configure automated daily database backups, storing encrypted backup files in isolated cloud buckets for safe retrieval.
Can you optimize our database queries to reduce AWS bills?
Yes, we audit slow query logs, configure missing indexes, and adjust cache settings to lower database CPU load and hosting costs.
How do you apply hotpatches to live production systems?
We use CI/CD pipelines to build and deploy hotpatches to your servers with zero downtime.
What support do you provide during the first 2 weeks?
We set up monitoring dashboards, configure backup tasks, and verify server alert settings at zero cost.
How do you verify security patches before applying them?
We run automated tests on staging servers to check updates against your application workflows before deploying them.
Do you support apps built by other development agencies?
Yes, we run a code audit to review the architecture, security setup, and database structure before taking over maintenance.
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